Certified Diamonds & Gemstones, Inc. will promptly refund 100% of a client’s loose diamond/gemstone acquisition price, for any reason, upon client notification of a return request within 8 days of: the date of merchandise delivery or the date a second delivery attempt is made by FedEx, UPS, DHL, Brinks, Malca Amit or USPS.
Certified Diamonds & Gemstones, Inc. promptly responds to and preauthorizes all client merchandise return requests by email communication directly to the client by providing an Acquisition Return Number (Contact a Diamond Gemstone Specialist/Trader) and specific shipping instructions. Preauthorized merchandise returns must be received by Certified Diamonds & Gemstones, Inc. no later than 10 days after the date of merchandise delivery or the date a second delivery attempt is made as set forth above.
Complete original loose diamond/gemstone certification documentation must accompany all merchandise returns. Returns not accompanied by all of their original certification documentation can not be honored. All diamonds/gemstones must be in undamaged condition without being altered in any manner. If a returned acquisition is determined to be damaged, the client will receive a certified copy of independent laboratory certification documenting the damage.
Certified Diamonds & Gemstones, Inc. can not accept or process a return without an Acquisition Return Number. Contact a Diamond Gemstone Specialist/Trader. The Acquisition Return Number must be written on the original invoice and the return shipping label. All preauthorized returns must be shipped postage prepaid by FedEx, UPS, DHL, Brinks, Malca Amit or USPS and insured for the full acquisition price. Ship to:
Certified Diamonds & Gemstones, Inc.
1750 North Bayshore Drive, Suite 4704
Miami, FL 33132 USA
Certified Diamonds & Gemstones, Inc. will promptly refund 100% of a client’s loose diamond/gemstone acquisition price for all merchandise preauthorized and returned within the time frame and manner set forth above. All refunds shall be made in the same form of payment as the original acquisition payment and to the same party. No refunds can be processed for Custom Specially Manufactured Jewelry unless defective.
